How Process Mining is Revolutionizing Business Productivity
Business productivity is defined as the rate at which people, processes and technology convert inputs into useful outputs. The impact productivity has on business profits is not to be understated — business productivity is a key factor in determining cost productivity, and thus, the bottom line. Shifting focus towards process efficiency, effectiveness and flexibility makes an organization more profitable and competitive.
Productivity is hard to pin down as it consists of many abstract, moving parts. Employee satisfaction, quality of production materials and legal regulation are a few of many factors which impact an organization's ability to perform effectively. Fragile and undefined as those may be, there are inputs to business productivity which remain true from all angels — actual processes.
The “actual” or “as-is” process is emphasized here. Processes which are exposed by process mining embody a single version of the truth. Relying on traces of data left across ERP systems, process mining discloses what actually happened, not what an employee thinks happened, what a process architect believes should happen or what a manager hopes happened. Emotional interpretations aside, process mining helps decision-makers take action based on factual inputs and deliver real impact to business productivity.
Process mining is revolutionizing the way in which organizations optimize business productivity by supporting them in achieving greater process efficiency, process effectiveness and process flexibility. Here’s how it works.
Eliminate waste (process efficiency)
Overtime, processes which are left to their own devices or poorly monitored become messy. No longer able to function at maximum capacity, inefficient processes hinder business productivity. They continuously handling and re-handing wasteful process steps. Process mining helps identify and then eliminate waste which no longer serve process goals.
The ‘as is’ process map created by process mining may surprise process architects and even those who work hands on with the process itself. Additional or unknown steps may exists unbeknownst to those involved with daily operations. Inconsistencies among teams and unknown process deviations may be the root cause of process waste or ineffectiveness. Process mining will identify duplicate efforts, bottlenecks and time delays which prevent processes from achieving optimal performance.
An additional source of process waste and inefficiencies are due to manual efforts where automation would thrive. Employing robotic process automation (RPA) can have a major positive impact on process efficiency and business productivity. A common pitfall, however, is to target RPA at the wrong processes just because they cause agent frustration. Frustrating, annoying or repetitive processes don’t automatically qualify for RPA. Focus on nominating the right processes for RPA and be ready for the aftermath of employing such automation. While RPA is intended to increase efficiency, poorly monitored processes — whether controlled by humans or robots — will atrophy.
Work smarter, not harder (process effectiveness)
From here, the avalanche occurs, in a good way. As business processes become more efficient, they also become more effective. Employees are able to shift focus, time and effort away from wasteful processes towards more value-add activities. They are able to work smarter, not harder.
Additionally, process effectiveness will lead to more informed decisions and better execution of necessary tasks. Employees who feel their time is valued are more likely to be top performers. They execute tasks with precision because they have seen the impacts of their work and know their performance isn’t being wasted on ineffective activities.
Effective processes will also improve customer experiences and reduce the need for direct customer support. When customers can avoid the need for additional support, they will. Create better customer experiences by using process mining to understand the route of satisfied customers and steer others towards that path.
Be lean and responsive (process flexibility)
Change is the only constant. Flexible processes — ones which are lean, defined and monitored — position companies to better respond to new opportunities, new regulations and partners who change relationship terms. A lean and responsive process model gives companies the ability to accommodate different ways of doing things without setting back productivity.
Process mining can support organizations in their business productivity goals by making processes lean (ie: cutting waste). A lean process can quickly adapt to change. If the business has inefficient, out-of-date business processes they will not be able to respond quickly and take advantage of opportunities. More importantly, they may be crippled by the introduction of new regulation.
Are you ready to overhaul business productivity and achieve optimal performance from processes that make your organization tick? Our team of process mining experts are ready to demonstrate how Minit Process Mining can transform business operations.
Michal Rosik Chief Product Officer & Product Visionary at Minit
26. 03. 2019