Everybody knows that a customer request initiated on Friday and answered on Monday is not the same as one received on Monday and answered on Thursday. But taking time into ancount within an analysis is complicated. The year, the location, specific business hours and local holidays are influencing your results and findings. If you need the precise duration in every case, you have to consider every such exception.
Minit 3.0 now lets you specify working days and working hours to take them into consideration when analyzing processes to precisely measure SLAs. And you can perform business hours-aware performance analysis with Minit on huge data sets, without decreasing performance.
Here are the three simple steps you need to take to define your working/business hours:
Define your working week structure
Define your calendar – import national holidays based on the country of origin of your data, define special non-working days
Apply to your View
You can define as many calendar templates as you wish, private or shared, export and import it together with your project and apply at any point of your analysis. This allows you to have different filtered views with different calendar templates applied and even do a simple what-if analysis – to have a look what would happen to your process if you’ve worked just 4 hours a day.