Process mining, CustomerSuccess, Business Case
Success: Stora Enso Sees Positive Results in Six Months with Minit 4.0
Process analysis presents a challenge for organizations across all sectors of the business world. It’s also a growing sector in its own right: consulting giant Gartner estimates that the market will expand to a staggering $1.42 billion industry by 2023. The emergence of new technologies, most notably process mining, are fueling that growth because they make effective process analysis accessible not only for analysts, but also for business users who seek to gain a competitive advantage through process optimization.
Unreliable Processes and Data
We recently sat down with Juha Byman, Advanced Analytics Manager at Stora Enso, to discuss how process mining with Minit has helped the company become an industry leader. A multinational renewable materials company, Stora Enso has more than 26,000 employees in 30 different countries. Operations are divided among continents, and between corporate offices and mill locations.
The business leaders have identified additional key challenges:
- Unclear process issues: While it was clear that process issues were taking a toll on the company’s efficiency and profitability, the root causes had not been identified.
- Excessive process variances: The one clear problem was process variances among facilities, particularly on the manufacturing floor.
- Scattered business data: The company used multiple ERP’s at different locations, so it was nearly impossible to get centralized real-time data.
- Reluctance to trust data: With so many sources of data to navigate, business leaders were hesitant to rely on the data at all.
An Opportunity for New Visibility and Transparency
It was clear that the company needed to restructure its processes, so Byman and his team sought a process mining solution to inform the restructuring. First and foremost, they needed a solution that would consolidate data from all the company’s ERP systems, increasing visibility and transparency across the organization. Byman also saw an opportunity to partner with a process mining company that offered the following:
- A fast and flat learning curve
- Quick ROI
Byman and his team decided to partner with Minit, a global leader in process mining software, for the project. The company’s most recent software release, Minit 4.0, offered a powerful analytics toolset and user-friendly dashboards that promised to simplify implementation and adoption.
Positive Results in Less Than Six Months
The restructuring project launched in late 2018 with Stora Enso’s purchase-to-pay and order-to-cash processes. Installation took less than a week, and most users were up and running in less than three months. Within six months of installation, Byman and his team had already seen positive results:
- Preparation for further digital transformation: Process mining had helped identify opportunities for using robotic process automation (RPA) to further streamline operations.
- Vast reduction of process variations: Standardization of processes has increased overall efficiency and prepared the company for the next steps in its comprehensive process improvement initiative.
- Better customer support: Process mining provided additional insights into clients and their needs, allowing Stora Enso to reclassify its customers more accurately and deliver better customer service.
According to Byman, the Minit 4.0 dashboards make it easy for business leaders to understand and present issues, and to monitor processes. They have also made analysts’ jobs easier, so they have additional time for more expert work.
Stora Enso’s success with the implementation of Minit 4.0 highlights several best practices in process optimization:
- Involve and engage employees: Up to 35 analysts and business users at Stora Enso currently rely on Minit for daily business oversight because they can easily access the information they need in a format they can use. Before launching a process improvement project, talk to key stakeholders about what tools and information they need to be effective.
- Start small: By analyzing a single, simple process at the start, Byman and his team gained familiarity with the process mining software. Building their skills was essential before they attempted analysis of more complex and interdependent processes.
- Aim for quick wins: Business leaders want to see ROI as soon as possible, while employees will be more likely to accept additional changes after they’ve seen success.
- Continuously monitor core business processes: It’s important to continue monitoring processes to ensure that they remain consistent even after the process improvement initiative is complete
Watch Minit 4.0 in action on the live webinar, and learn how it delivers actionable process intelligence to drive efficient and transparent business operations.
Jana Gregusova Process Consulting Leader at Minit
21. 05. 2019