The significance of Business Process Transparency in Employee Engagement
Transparency is no doubt a buzzword, and it sounds great when it rolls off your tongue in the board meetings and on company retreats. However, it becomes much harder to do transparency in the day-to-day activities of business, and especially online business.
Across all industries, process transparency has never been more significant to a successful business model, irrespective of the size of the company. However, when it comes to employee engagement, this particular business practice has proved to be quite essential, globally.
Trust in management and also in the future of the company is a primary component of employee engagement. Employees want to know what drives the company they are working for, what its long-term goals are and how they will be involved in achieving the company’s objectives. Better communication and transparency across all levels of management are the factors that foster trust and helps determine the degree of voluntary effort that comes with a high level of engagement.
How do you Promote Business Transparency?
A good beginning step would be to reject old practices of reshaping information as it is being passed along the hierarchy and keeping all strategic decisions under lock. Here we have laid down some of the ideas:
Hire Transparent Employees
Transparent businesses begin with open, communicative and accountable people. While building your potential team, look and hire employees who showcase the characteristics of transparency. Do the employees seem engaged and come up with their ideas about the business? How much depth do they provide when answering your questions? Can you see them representing your company, even after working hours? Well, once you have hired a transparent team, make efforts to engage with them to foster transparency in the workplace.
Foster Open Communication
What can process transparency do without proper communication? Until and unless the employees feel that they can approach each other with any problems, your business can never achieve transparency. To enhance communication between the employees, hold weekly meetings to open up the communication lines. Doing so will help employees stay in the loop, and everyone gets an opportunity to put up their ideas and suggestions.
Employees tend to be more transparent in business when they feel that they all are equal. Instead of having department managers or supervisors, employee role must be defined must be defined on the basis of employee contributions. So rather than giving employees titles, try grouping them into teams based on a particular project. This will help employees develop leadership skills.
Boost Honest Feedbacks
Honest feedback in particular work culture is very significant for an organization or business. Try to be open to constructive criticism even if you are the founder of the company. Help your employees receive and react to the honest feedback, and you can start doing it by yourself. When both the managers and employees are aware of approaching honest feedback, the entire businesses witness an improvement in business performance.
Socialize with Co-Workers
Socialization plays a significant role in maintaining business process transparency management. Apart from the usual routine, set aside a workday to organize team-building events. For this, you can choose last Friday of the month or a date every six months. Even if you are unable to schedule an entire workday to fun activities, make it a point to get socialized with colleagues daily by going to lunch together.
Utilise Process Mining to discover and promote best practices among employees
In short, process mining is about tracking event logs to discover what people are doing and then defining a process around those actions.
For example, Salesforce records everything the users do in the app. Process mining would look at all that your employees do and then write it down for you automatically in the form of a process.
However, finding out what people are doing isn’t an end goal. The end goal is what that knowledge can help you achieve and what impact that knowledge can have. In the case of process mining, the knowledge of what employees are doing can be used to discover communication barriers, identify best practices, uncover roadblocks and bottlenecks that prevent your employees from working effectively and use uncovered best practices to help train new employees.
Process mining might also be used by a company which wants to formulate its standard operating procedures. Writing standard operating procedures in a large company which doesn’t yet have them defined is a time-intensive task which needs input from a considerable number of stakeholders.
It takes forever. And here is where process mining comes into play.
By utilizing software able to analyze event logs, the company can automatically generate processes and process maps of pretty much the whole organization, in a non-disruptive way and relatively quickly without too much labor commitments. This classic element of process mining is super useful for organizations who want to transition over to ISO standards or business process management.
Once the processes are defined, the next step is to make sure the employees are following them and to verify how the process is working -often referred to as conformance checking. Process mining can also provide, conformance checking and analyze the event logs to check how actions line up with the process model.
Taking immediate steps to promote process transparency within your business requires determination and courage, but the outcome is well worth it. So just stay committed to open communication and take small steps to ensure that your company is known for its transparent culture.
Simona Parnicka Marketing Manager at Minit
29. 01. 2019