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Michal Rosik · 21. 06. 2018 · Best Practices,Case Studies

3 Industries and Companies Doing Process Mining Right

Business Process Improvement (BPI) is for every company, in every industry. From lemonade stands to Lexus dealerships, every business functions on processes and every process has room for continuous improvement. Does the same hold true for process mining? Which industries and companies are leading the way? Who is doing process mining right and why?


Simona Parnicka · 15. 06. 2018 · Best Practices

Why satisfaction with BPM is falling, and Process Analytics is on the rise

According to latest Forrester Research report, satisfaction with BPM software is rapidly declining. More and more companies are dissatisfied with the results delivered by the business process management (BPM) software they have implemented. In just the past two years the number of satisfied companies had dropped from 60% to 30% according to polling of over 3 600 business and technology decision-makers surveyed in 2015 and 2017.


Michal Rosik · 13. 06. 2018 · Best Practices

The Role of Process Mining in Business Process Improvement (BPI) Methodology

What can be measured, can be improved. The latter impossible without the former. Calls for Business Process Improvement (BPI) can be heard throughout an organization before the reality of measurement, or lack thereof, sets in. How can organizations effectively measure the “as-is” process? How can they define and execute changes within the process and measure the impact of these changes along the way? This is where process mining fits into Business Process Improvement.


Michal Rosik · 08. 06. 2018 · Best Practices

Top Reasons Business Process Management (BPM) Initiatives Fail

Business Process Management (BPM) initiatives are susceptible to failure, rarely due to lack of effort or intent, but rather because it can feel akin to herding cats; a futile attempt to control or organize a class of entities which are inherently uncontrollable. This doesn’t warrant a complete collapse of BPM goals — business will continue, to some extent, with or without processes improvements — but rather, it calls for a critical look at the main reasons why BPM initiatives fail.


Michal Rosik · 01. 06. 2018 · Best Practices

The Case Against Process Mapping and Why You Should Do Process Discovery Instead

Process mapping vs. process discovery is akin to perceived reality vs. reality; the former rooted in subjectivity, the latter rooted in verifiable data. Elements of process mapping creep into process discovery, restricting an absolute dichotomy between the two. However, the critical differentiator between mapping and discovery lies in the distinction between fact and fiction. Process discovery is primarily concerned with concrete, verifiable data (event logs, digital footprints), while process mapping relies on subjective first-hand remembered events.