Simona Párnická | 19. 02. 2018 | Best Practices
With a volatile market and changing lender landscape, the opportunity to create value depends on the quality of the customer experience.
The Mortgage Loan Process is one of the core processes of Banks and Credit Unions. It is often a complicated process spanning across many different systems and multiple departments. If this process is too slow, the Bank starts losing clients and revenues due to bad customer experience and long wait times. Gaining full transparency into the process is the key to the successful resolution of its fundamental problems.