Best Practices, Process mapping
5 Ways to Improve Employee Engagement: A Business Process Perspective
Get your employees engaged, or else. What does employee engagement have to do with business processes and Process Mining?
Engagement is a relatively new metric in the business world that attempts to measure, both quantitatively and qualitatively, the relationship betwee
n a company and its employees.
Included in that metric is hard data—how effective and efficient the worker is—and some softer data, like how happy employees are with management, and how likely they are to stay at the company for the long term.
A Gallup poll shows a staggeringly small percentage of the global workforce is engaged—a mere 13%.
By combining the power of Process Mining to make your business processes more visible, and some tactics designed to engage people with their role in those processes, you can keep your company from becoming part of that statistic.
Here are our 6 tips on how to approach employee engagement.
1. Involve Employees in Process Improvement
Employees who are involved in improving their own working conditions and process development are engaged employees.
Start with a current map of a specific process, and sit down with the responsible team. Find out how this map lines up with their experiences and expectations. Record their input and use it as the basis for incremental change.
Closely monitor each change, reporting back to both the team, and the management.
These reports will also form the foundation for all further improvements made, as well as being used to show the employees involved how their input was the catalyst for positive change.
2. Ensure Sufficient Training
New employee onboarding is a critical time to ensure business processes are up-to-date and well documented.
If you can present a new hire with a detailed map of the processes they will be responsible for, on day one, that person will be better able to settle into their new roles.
A second time when training and engagement are key is at an employee’s two-year mark. Statistically, this is when engagement is at its lowest and when a person is the most likely to start looking to make a move. This dissatisfaction is often caused by a perceived lack of room for upward mobility.
Staying on top of employees’ processes and workflows will enable you to design professional development seminars, trainings, and brown bag events.
Knowing that the company cares and is actively encouraging this sort of career progression can go a long way toward higher engagement and better retention.
3. Enable Fuller Process Transparency
People want to know their work matters.
Engagement often comes down to employees’ knowing their role, what’s expected of them, and being able to see how their efforts contribute to the company’s goals.
That means employees should be able to see, at a glance, where they fit into the processes they’re helping to complete and how that process leads to better outcomes for the company.
A constant feedback loop is essential to providing this level of transparency.
4. Practice What You Teach
Leadership needs to not only be engaged, but also to be visible about it.
Let the team see how they’re doing the same tasks, receiving 360-degree feedback, and how they are contributing to the process.
Such kind of accountability gives people the feeling that everybody has the same sense of purpose.
This, in turn, will help them see where they fit into the process and that their work does have an impact.
5. Automate Where Possible
Nothing is more disheartening than a workday filled with tedious seemingly meaningless tasks.
If your Process Mining uncovers instances where these kinds of tasks are wasting employees’ time, make strides to introduce automation.
Advancements in Robotic Process Automation (RPA) have dramatically improved an organization’s ability to automate tasks that once required human input. Consider automating the tasks your employees see as meaningless or repetitive.
By automating mundane tasks, employee time and energy is freed up to focus on more challenging activities that will keep them engaged.
Engaged employees power innovation, create satisfied customers, and simply keep the company moving in the right direction. When you compare that to the un-engaged or actively disengaged employees and the potential harm they can do, you’ll quickly see the power in increasing your people’s sense of engagement.
Reach out to us to showcase where your employees can be more engaged, thanks to Process Mining.
Photo by Lidya Nada on Unsplash
10. 09. 2019