Five Best Practices to select the right Process Mining vendor
Process Mining is gaining traction at a variety of organizations, thanks to its promise to help improve and optimize the way processes are run. Trends such as Digital Transformation, Automation, and Digital Twin are driving growth in business users' awareness of the benefits of analyzing and understanding their own processes within a broader enterprise context.
However, implementing Process Mining into an organization can be challenging. One of the most common reasons why Process Mining initiatives fail is the existence of politics and protectionism within organizations. Process Mining can be a disruptive technology, and many managers are hesitant to have their department and/or team disrupted. Another common reason for failure is poor use case selection.
Here are some suggested best practices to identify the right Process Mining vendor.
Find vendor right for your use case
Process Mining is a relatively new technology and market, and Process Mining software capabilities have shifted in recent years. Invest the time to build a business case for Process Mining and learn about the products available.
This research will be necessary to choose the right technology solution to meet your organization’s specific needs and create a solid business case for Process Mining including developing a return on investment (ROI) metrics.
Educate staff about Process Mining
Because Process Mining is new and internal expertise is likely limited, choose a vendor that can support you with building a use case and training your team.
Process Mining can cause worries among workers. It’s important to identify your champions early. Clarify what purpose will it serve and educate everyone in the organization about the benefits of Process Mining.
Process Mining is strategic in helping the organization run core processes efficiently and eliminate unnecessary rework, cut down costs, speed-up process time, ensure compliance and provide better customer experiences.
A typical starting point for a Process Mining journey is a small proof of concept. Here, it’s best to identify a process where you’re most likely to see a positive business impact. Doing so will significantly increase your likelihood of success. Keep in mind that figuring out the best Process Mining use case doesn’t have to be complicated.
When you start to apply Process Mining across your organization some typical candidates are your financial processes. You can for example decrease risks by identifying where errors occur in Order to Cash and Procure to Pay and generate efficiencies by simplifying workflows. The right vendor will not only help you identify the initial use case but should be able to provide you with examples how to apply Process Mining to these standard processes.
Don’t neglect data security
Don’t forget to consider security. Especially if you are a financial institution or handling sensitive data, it is best to choose a vendor that does not offer only cloud-based software. Minit, for example, provides both cloud-based and on-premises installations.
Develop a center of excellence
As the use of Process Mining expands through an organization, it might make sense to create a center of excellence to share experiences and best practices. Build a team able to leverage both domain and functional expertise. The right vendor will provide you with support in the early stages of starting such an initiative.
Process Mining is continuing to advance, and it’s important to keep up with the changes. The technology will evolve to include real-time deviance monitoring, advanced dashboards, predictive analysis, prescriptive analysis, scenario testing, and simulation — advanced analysis capabilities that use contextual data. Make sure you are ready to capitalize on those innovations.
The time is now
The global process analytics market size is expected to grow from USD 185.3 million in 2018 to USD 1,421.7 million by 2023. Process Mining will be used so expansively that within the next two years, every mid-to-large company will adopt Process Mining and it will become an integral part of the corporate IT landscape ensuring processes in companies not only run the way they are supposed to but are improved continuously.
To learn more about how Process Mining technology like Minit can help your business, speak to our team. We can help you build a proof of concept and understand specific elements Process Mining in order to achieve your organization's goals.
Simona Parnicka Marketing Manager at Minit
21. 11. 2018