Michal Rosik · 19. 03. 2019 · Best Practices
Amazing customer experiences aren’t something you can measure once and then forget. True customer experience excellence is ever evolving, ever changing and always receptive to changes in consumer perspective, confidence, and expectations. This often unpredictable tide of customer needs means businesses must establish a continuous improvement process to improve the customer experience, helping to keep customers delighted and loyal for many years to come.