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Best practices

Melt the Iceberg of Ignorance with Process Transparency Iceberg

Robert Heger · 07. 11. 2019 · Best Practices,Process mining

Melt the Iceberg of Ignorance with Process Transparency

In his acclaimed study in the 1980s, consultant Sidney Yoshida stated that “only four percent of a company’s problems are known to top managers”. Sounds familiar? It’s a statistic that sits at the tip of the ‘Iceberg of Ignorance’ and still rings true for businesses today.