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Customersuccess

success-stora-enso-sees-positive-results-in-six-months-with-minit

Jana Gregusova · 21. 05. 2019 · Process mining,CustomerSuccess,Business Case

Success: Stora Enso Sees Positive Results in Six Months with Minit 4.0

Process analysis presents a challenge for organizations across all sectors of the business world. It’s also a growing sector in its own right: consulting giant Gartner estimates that the market will expand to a staggering $1.42 billion industry by 2023. The emergence of new technologies, most notably process mining, are fueling that growth because they make effective process analysis accessible not only for analysts, but also for business users who seek to gain a competitive advantage through process optimization.

group-of-angry-businesspeople-having-argument-with-airport-receptionist

Michal Rosik · 30. 04. 2019 · Process mining,Innovation,CustomerSuccess

Using Process Mining to Improve Customer Journey

How much do you know about your customer’s journey? Has the idea of a “customer journey map” been mentioned in a recent board meeting, and you’re not sure what that means or how it can help? A customer journey map is an invaluable tool for improving your customers’ experience with your company. Process mining can help you make that journey map even better.