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Michal Rosik · 30. 04. 2019 · Process mining,Innovation,CustomerSuccess

Using Process Mining to Improve Customer Journey

How much do you know about your customer’s journey? Has the idea of a “customer journey map” been mentioned in a recent board meeting, and you’re not sure what that means or how it can help? A customer journey map is an invaluable tool for improving your customers’ experience with your company. Process mining can help you make that journey map even better.