The Case for Building Economies of Scale in Process Mining
Introducing Process Mining into an organization is no small feat. It’s part of a Business Process Improvement (BPI) initiative that requires long-term vision, top-level accountability and a core group of Process Mining champions. So why stop at just one process? Consider Process Mining as an all you can eat buffet — going for one round is a giant waste of money and effort. Process Mining fosters an appetite for further digitalization and builds a strong argument for squeezing the maximum usage from a single corporate SAS license.
The case for Process Mining has strong support if economies of scale are realized. Scalability with long-term cross-departmental benefits should be built into one's BPI agenda. Focus on maximizing efforts across these four key areas when deciding on how to gain economies of scale in Process Mining. The initial work and investment are unavoidable, so make the most of these upfront costs by expanding the technology to multiple processes.
Change Management is Already in Action
When an organization decides in favor of a significant transformation strategic change management is required. Technological evolution, such as Process Mining, is a frequent change driver that asks an organization to seriously consider how the change will impact individuals, teams, and overall company culture. Whether one or dozens of processes will be affected by Process Mining, change management — to a greater or lesser extent — must be considered.
The first step in change management is to create a sense of urgency around the change. Employees must feel time pressure to act. Continuing in the 8 step process, as described by Dr. John P. Kotter, the urgency is followed by building a guiding coalition for the project, forming the strategic vision and initiatives, enlisting a volunteer army, removing barriers to action, generating short-term wins, sustaining acceleration and finally, instituting change.
Change management is not a one-off thing to be taken lightly but is a necessary part of introducing Process Mining into your organization. Take this opportunity to make the most of the atmosphere and move towards impacting multiple processes.
Champions Are Being Cultivated
Champions act as a critical success factor for any change initiative. From top-level C-suite support to on the ground process improvement heroes, project champions are required at multiple levels for BPI to be met with success. Employees who champion an initiative can be identified through a “push and pull” mechanism. Push to establish “must have” players (the champion trifecta) and pull to cultivate an environment of activism. This process of identifying and cultivating champions can have lasting benefits if multiple processes are impacted.
As champions need to be spread throughout the organization, be sure to create pockets of expertise across multiple departments. For example, don’t concentrate subject-matter experts only in Sales, but rather cultivate these experts across complimentary teams. Sales can support Logistics; Logistics can support Back Office, etc., etc. This will better prepare your organization to act on process mining as an economy of scale. The supporting foundation will have already been poured across multiple process touch points.
Systems Are Plugged in for Play
A significant barrier to jump-starting Process Mining is the ”plug” part of “plug and play.” Process Mining focuses on tracing digital footprints across multiple IT systems, making infrastructure knowledge and access crucial. To thoroughly conduct process discovery, the right IT gates must be opened. Automated process discovery works with verifiable data logs in order to create a picture perfect ‘as is’ process map.
In a majority of cases, a process will touch across multiple IT systems. The upfront “unlocking” of these systems may warrant more time and focus if such efforts will optimize multiple processes. Once systems are plugged in, Process Mining is ready for play. Build the case for widespread process improvement by demonstrating the ease of play once systems are a go.
Upfront Investment is Approved
Finally, the money argument. Process Mining is an investment. Not only of money but of time and energy of your workforce. Change management, cultivating champions and plugging in systems takes time, effort and commitment. Economies of scale will be fully realized if a smart approach to investment is made. A corporate SAS license for Process Mining software doesn’t get more expensive with more use; it gets more affordable on a per-process basis. Run with the investment that has already been made and gain the benefits of optimization across a variety of processes.
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Are you building a case for process mining at your company? Need further help to define your goals and identify how to create an economy of scale around BPI? Get in touch with our team here at Minit, and we’ll guide you along your BPI journey.
22. 08. 2018