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Best Practices

Where will Process Mining be One Year from Now?

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What’s the telltale sign industry is transitioning from emerging to mainstream? A Gartner Market Guide. Gartner, the world’s leading research and advisory company, keeps a finger on the pulse of emerging tech while maintaining two firm feet in the realm of mainstream, often defining the industry itself.

In April 2018, Process Mining graduated from emerging tech to mainstream eligibility with the first ever Gartner Market Guide for Process Mining. For those in the tech industry, inclusion in Gartner’s Magic Quadrant or industry Market Guide is the line in the sand for decisions makers responsible for conducting business tenders. On the list — you’re considered. Off the list — you better have another avenue for sticking even a pinkie toe in the door. (Yep, Minit’s on the list ).

20 Ways to Benefit from Process Mining

The point is, Gartner’s Market Guide for Process Mining suggests a viable long-term future for Process Mining and places the technology on the verge of mainstream adoption. “Process Mining could grow into an essential part of any business transformation” (Marc Kerremans, Gartner). Understanding the future can lead to a competitive advantage for your organization. Here’s what the future of Process Mining has in store and what signals from today mean for realities of 2019 and beyond.

The Marriage of Process and Data

An organization consists of tangible and intangible assets. Two such intangible or “information-based” assets include processes and data. Consider Amazon — they are only as good as the processes they execute, based on the data they garner; the data they garner is a result of the processes in play.

Despite the importance of both data and processes an “experts dichotomy” exists. Business Process Management (BPM) professionals hold that data is subservient to processes and fail to provide for the integrity of data, while Data Management experts believe data to be the critical driver of business processes and maintain a narrow focus on data quality at the expense of process worth. The future of Process Mining will further bring data and processes out of isolation to create a marriage which bears the fruits of predictive decision making.

Exploding Market: One-Size Can’t Fit All

Gartner’s Market Guide for Process Mining predicts the market to at least triple in size over the next two years. As more Process Mining players enter the market, more customization will occur and process discovery will shift from a core value proposition into a baseline standard requirement of all Process Mining tools. As organizations become more proficient in working with their own data and processes, new demands will be put on the tools meant to manipulate and optimize these assets. Process mining tools will become increasingly niche, complex and feature focused. Out of the box, one-size-fits-all tools won’t fit the needs of the digitally advanced companies of the near future. Look for startups like Minit to fill this technology niche.

IoT and Digitalization of Service = More Systems Connected

Process mining relies on event logs from IT systems, digital traces of user actions that paint a picture of the ‘as is’ process. Know the past to optimize the present and predict the future. Minit connects and extracts data from practically any system — ERP, CRM, Service Management, BPM, LOB, Call Centers… you name it, we connect it. The shortcoming of this approach lies in process steps that exist offline, those that have dodged digitalization. As the Internet of Things (IoT) rise and customer service and customer experience become increasingly digitized, Process Mining solutions will need to keep up with these systems. A digitalized future, even more so than now, means more systems and information for Process Mining to interpret. More systems connected means additional layers of process analysis depth.

Move from Offline to Real Time

Process mining is predominantly used in an offline fashion and not for real-time decision support. More weight is given to strategic optimization rather than real-time analytics and action. Processes are discovered, mapped, refined and continuously optimized. However, all these steps deal with the time spectrum of the past and future, not present — let alone real-time that can impact an impending decision. The future of Process Mining is the shift to real-time. Employees will be able to take action, at the moment, based on recommendations from predictive intelligence. Risk can be averted, opportunities seized and ad-hoc decisions supported by ‘active’ Process Mining.

The Rise of In-House Experts

Process Mining will shake its reputation of being too technical. In-house experts will develop as companies become more able to use process improvement tools without the support of external counsel. Process Mining will become a stand-alone tool effectively operated by an internal team.

Want to learn more about the future of Process Mining? Get in touch with our team to talk about data, processes and the future digitalization of your organization.

Michal Rosik

09. 10. 2018