Open position.
Software Customer Support

We are currently expanding our Support Team. Enter the world of Process Mining and be our SUPPORT HERO. Work on support will teach you useful technical skills, brilliant communication and precious self-discipline.

  • Contract
    Full-time
  • Location
  • Salary

We're looking for someone who is keen on learning about new technology and will be able to talk to our users, assist them with their technical issues and work hard to answer any questions they might have.

Customer care is absolutely crucial for us. Part of our success is offering our users the best possible support and therefore bring all aspects of the user experience to a new level. You will be a member of our internal process mining capability.

Responsibilities

  • Make our customers and partners happy and that is what we strive to live by every day in our minit work
  • First line of contact for users of world-wide marketed minit product - troubleshooting technical issues
  • Handling live chat, forums and email communication
  • Ability to work independently or as an important part of a development team
  • Keep track of the status of reported issues
  • Ensure our customers and partners get the most value out of minit by proactive approach
  • Collaborate with app testing and new features
  • Help to build the QA team
  • Work hand in hand with the sales, marketing and development teams to continuously identify improvement opportunities in our product and service delivery

Competency

We’re looking for someone who has:

  • Excellent Customer service skills
  • Fluent in English (spoken and written)
  • Effective communication, presentation and relationship management skills at different levels and in a multicultural environment
  • Ability and willingness to learn
  • Conceptual approach and independence in problem solving and a team member at the same time
  • Ability to work effectively in a global organization, in a small team, under time pressure and to manage ambiguity
  • Experience in IT / IT educational background is welcome
  • Basic knowledge of .NET and C# is an advantage

What might be your motivation

  • Join a unique journey to shape the rapidly growing process mining industry worldwide
  • Significant impact on company growth, product roadmap and the way we do business
  • Participate on minit’s growth and success through our Employee Stock Ownership Plan (ESOP)
  • You will join a fast-paced team with international colleagues and a lively working culture within and outside of the office with many sports and cultural team buildings etc.
  • Significant impact on company growth, the way we do business and our product roadmap
  • Becoming part of a company working on cutting edge technology (AI, predictive analytics, machine learning, RPA etc.)
  • Work with top people with strong background large corporations, start-ups and universities alike
  • Floating work hours, home office and high level of autonomy in planning and execution
  • Competitive salary equivalent to your expertise and experience as well as a motivational bonus package

Minit Process Mining: 

  • We are Minit, a fast-growing tech scale-up based out of Europe with offices in London (UK), Amsterdam (Netherlands), New York (US) and Bratislava (Slovakia) focused on transforming the way businesses analyze, monitor, and improve their processes. The company is comprised of more than 40 employees with ambitious plans to grow. We are working to build a $1Bn valuation in just 4 years.  

  • Enormous potential. Process mining / analytics is one of the TOP Strategic Technology Trends, the market is covered by less than 10%. Gartner estimates the Process Mining market to have surpassed 200 million USD worldwide, with the expectation for this market to easily triple or quadruple in size in the next two years. By Market & Research the global Process Mining market will grow to $1.4Bn by 2023. 

  • Backed bytopventurecapital firms. Target Global, Salesforce Ventures, Earlybird Venture Capital (the first investor of UiPath – the fastest growing enterprise software vendor in the history) & OTB Ventures have invested 11.5 Million USD.  

  • Leadingproduct and technology. Minit is one of the leading market providers of Process Mining software, which turns company data into value by providing actionable visual insights into processes. Minit’s product highlights opportunities for continuous process improvement, to boost revenues and savings by millions of USDs, and improve efficiency across the entire enterprise. Hierarchical Process Mining by Minit is the only complete solution to maximize the ROI of Robotic Process Automation (RPA) projects, that’s why we have partnerships with the top RPA vendors like Automation Anywhere, Blueprism, Nice, and others.  

  • Trust of Fortune 500 customers. Clients are spread all around the world with the core being in Europe, but quickly expanding beyond its borders.

About Minit

Minit, a Leader & Star Performer according to the 2021 Everest Group PEAK Matrix Report for Process Mining, enables businesses to achieve seamless operations by uncovering opportunities for higher operational efficiency.

Its customer-first approach, flexible solution deployment, and risk-free model empower process experts as well as business stakeholders to quickly understand their processes and implement data-driven improvements from day one. Customers claim that Minit's award-winning solution and its features such as AI-Powered Root Cause Analysis, Simulations, or patent-pending Hierarchical Process Mining are critical for them in gaining a competitive edge in the market.

Trusted by Fortune 500 companies and backed by global Venture Capital firms Salesforce Ventures, Earlybird VC, Target Global, and OTB Ventures, Minit transforms the way its customers approach continuous process improvement. As a fast-growing company, it's headquartered in Amsterdam with offices in New York, London, and Bratislava. Through its extensive network of partners, Minit serves customers all around the world.

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