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All of Minit's Process Mining content in one place Available as free download.

Software Customer Support

  • location Bratislava
  • contract Full-time
  • contract From 1200 € + depending on experience

We are currently expanding our Support Team. Enter the world of Process Mining and be our SUPPORT HERO. Work on support will teach you useful technical skills, brilliant communication and precious self-discipline.

We're looking for someone who is keen on learning about new technology and will be able to talk to our users, assist them with their technical issues and work hard to answer any questions they might have.

Customer care is absolutely crucial for us. Part of our success is offering our users the best possible support and therefore bring all aspects of the user experience to a new level. You will be a member of our internal process mining capability.

Challenges

  • Make our customers and partners happy and that is what we strive to live by every day in our minit work
  • First line of contact for users of world-wide marketed minit product - troubleshooting technical issues
  • Handling live chat, forums and email communication
  • Ability to work independently or as an important part of a development team
  • Keep track of the status of reported issues
  • Ensure our customers and partners get the most value out of minit by proactive approach
  • Collaborate with app testing and new features
  • Help to build the QA team
  • Work hand in hand with the sales, marketing and development teams to continuously identify improvement opportunities in our product and service delivery

Competency

We’re looking for someone who have:

  • Excellent Customer service skills
  • Fluent in English (spoken and written)
  • Effective communication, presentation and relationship management skills at different levels and in a multicultural environment
  • Ability and willingness to learn
  • Conceptual approach and independence in problem solving and a team member at the same time
  • Ability to work effectively in a global organization, in a small team, under time pressure and to manage ambiguity
  • Experience in IT / IT educational background is welcome
  • Basic knowledge of .NET and C# is an advantage
  • We'd prefer someone curious, creative, witty and with a sense of humour. It's more fun to work with such people.

What might by your motivation

  • Join a unique journey to shape the rapidly growing process mining industry worldwide
  • Significant impact on company growth, product roadmap and the way we do business
  • Participate on minit’s growth and success through our Employee Stock Ownership Plan (ESOP)
  • You will join a fast-paced team with international colleagues and a lively working culture within and outside of the office with many sports and cultural team buildings etc.
  • Significant impact on company growth, the way we do business and our product roadmap
  • Becoming part of a company working on cutting edge technology (AI, predictive analytics, machine learning, RPA etc.)
  • Work with top people with strong background large corporations, startups and universities alike
  • Floating work hours, home office and high level of autonomy in planning and execution
  • Competitive salary equivalent to your expertise and experience as well as a motivational bonus package

Minit Process Mining

  • Fast growing technology scale-up out of Slovakia with offices in London (UK) and Eindhoven (Netherlands), focused on transforming the way how businesses analyze, monitor and improve their internal processes. The outcome is a significant initial as well as continuous improvement in efficiency up to 30% which on a large-scale results in millions of Euros earned or saved
  • Based on its performance & potential (Gartner estimates process mining market to have surpassed USD 120 million worldwide and many organizations will become aware of the benefits of process mining, expectation for this market to easily triple or quadruple in size in the next two years), backed by two deep pocket Venture Capitals (Earlybird Venture Capital & OTB Ventures)
  • Minit is a leading market provider of process Intelligence software which turns company data into value by providing actionable visual insights into processes. Global Number 2 Player in process mining with regards to product, a real challenger!
  • Minit’s product highlights opportunities for process improvement, to boost revenues and savings, and improve efficiency across the entire enterprise
  • Clients are spread all around the world with the core being in Europe, but quickly expanding beyond its borders. Some of the current clients are Tempe/Inditex (world’s largest retail group), Farfetch, Singtel (Largest mobile network operator in Singapore), BDO (Global Consulting Company), Fibercorp, Stora Enso, Swiss RE, Comcast, Capgemini and many, many others. In parallel we have a growing network of partner sales ranging from “BIG 4” to highly specialised Value Added Resellers in major countries
  • The company has a team of 23 employees with ambitious plans to grow

I hereby give my consent to the processing of my personal data contained in the application for employment, my CV, personal questionnaire, and personal data obtained during a personal interview at Minit j.s.a. according to Act. no. 428/2002 Coll. on the Protection of Personal Data as amended (hereinafter "Act No. 428/2002 Coll.") to Minit j.s.a. for the purpose of job application. The consent to the processing of personal data is valid until it is withdrawn. This consent can be withdrawn in writing at any time. At the same time, I note that the rights of the person concerned are regulated by § 20 of Act no. 428/2002 Coll.