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Where There’s a Process, There’s an Opportunity

Watch Telus & Minit Process Mining case study session presented by Rudina Holmqvist (Telus) and James Dening (Minit) at CogX 2021.

Rudina Holmqvist

Rudina Holmqvist
Sr. Process Improvement Consultant, Telus


James Dening
CEO, Minit

Watch the session


Don't overthink it, just do it. Start implementing, start learning, then start deploying. 

That's Rudina Holmqvist's (Telus) one piece of advice for anyone considering a process mining project for their organization.

Telus is a leading telecommunications provider in Canada.

As an early adopter, they have selected innovative Process Mining technology as a strategic tool to optimize their processes across the organization and gain a competitive advantage in the thriving telco market.

Take a look at Rudina and James' fireside chat from CogX 2021, and learn:

  • Why Process Mining was the technology of choice for Telus
  • How they selected the right partner
  • What benefits they are looking to gain
  • What possible pitfalls to avoid in such a strategic project
  • How to manage multiple stakeholders involved in the project 
  • Most important advice if you are considering Process Mining for your organization, and much more.


  • Introduction
  • About Rudina and Telus
  • First touch with process mining
  • Traditional process improvement methods
  • Reasons to build out a process mining project
  • Kicking off the project
  • Key factors when selecting a vendor
  • Learnings from the PoC
  • Specific goals of the process mining project
  • Managing the relationship with IT
  • Key business areas to benefit from process mining
  • Scaling from one project to the rest of the business
  • What would you do differently the second time around?
  • Process mining and digital transformation
  • One piece of advice
  • Q & A

PEAK Matrix® for
Process Mining 2021

  • Everest Group published Process Mining Products PEAK Matrix® Assessment 2021
  • Minit has been recognized as a Leader and Star Performer
  • "Clients have found Minit's product to be intuitive and have highlighted its proactive support and flexibility as some of the key strengths."
    Amardeep Modi, Practice Director at Everest Group
  • Download your copy of the report and learn the details