Free Best Practices Guide

Process Performance Indicators: When KPIs alone are not enough

Introduction to Process Performance Indicators

KPIs can help you reduce overheads, errors, delays, and costs and help you gauge business process performance. But what is the business value of PPIs? Learn to differentiate between Key Performance Indicators (KPI) and Process Performance Indicators (PPI) and how to use PPIs to measure, control and manage processes in your organisation and achieve operational excellence.


Download this free guide and understand:

  • Why KPIs alone often fail to drive operational performance 
  • How to select the right process performance metrics to improve the performance of your business
  • Which metrics from the categories of quality, time, cost or flexibility bring the most significant benefits to the enterprise 
  • How to begin measuring process performance 

About the Author:
Jana Gregusova - Process Consulting Leader

Jana is an expert in leading organizations to optimal performance through the adoption of efficient and effective processes by using data. She is passionate about helping companies implement Operational Excellence and providing clients the insights and assistance needed to establish best practices that build high-performing companies. 

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