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Free Best Practices Guide

TElco GUIDE: How to benefit from Process Mining

Introducing process mining into a telecommunication industry is just another great step toward digital transformation. Mapping the customer journey and achieving customer service excellence go hand in hand with customer retention. But be careful, noticeable impact on your customer experience and sizable ROI can be highly addicting!


Download this free guide to learn:

  • How to improve customer experience in a highly competitive telco industry
  • What digital twins are and how process mining enables them to provide better solutions
  • Use cases from the telecommunications sector
  • A case study of a major telecom provider using process mining leading to more perfect purchase orders

About the Author:
Jana Gregusova - Process Consulting Leader

Jana is an expert in leading organizations to optimal performance through the adoption of efficient and effective processes by using data. She is passionate about helping companies implement Operational Excellence and providing clients the insights and assistance needed to establish best practices that build high-performing companies. 

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