Introducing process mining into a telecommunication industry is just another great step toward digital transformation. Mapping the customer journey and achieving customer service excellence go hand in hand with customer retention. But be careful, noticeable impact on your customer experience and sizable ROI can be highly addicting!
Jana is an expert in leading organizations to optimal performance through the adoption of efficient and effective processes by using data. She is passionate about helping companies implement Operational Excellence and providing clients the insights and assistance needed to establish best practices that build high-performing companies.
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