Introducing Process Mining into the telecommunication industry is another leap towards digital transformation.
Mapping the customer journey and achieving customer service excellence go hand in hand with customer retention. But be careful, noticeable impact on your customer experience and sizable ROI can be highly addicting!
Download this guide to learn:
- How to improve customer experience in a highly competitive telco industry
- What digital twins are and how process mining enables them to provide better solutions
- Use cases from the telecommunications sector
- A case study of a major telecom provider using process mining leading to more perfect purchase orders